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When people in need call us, they need a caring person to listen, reassure, and help. That is why we need you. You can be the person who meets them first, makes their initial interaction with us a welcoming one, and most importantly, helps them receive the care they need.

Time Commitment:  A weekly work shift of 3 to 4 hours, during the hours of 8 am to 5 pm, Monday through Friday. Priority will be given to volunteers who have the availability to volunteer long term, for at least a span of 3 months.

Location: The Intake Department is located at Insight’s office in Nashville.

Duties will include but not be limited to: 

  • Arriving in a timely manner to handle calls during your shift, greeting prospective clients promptly when they call
  • Conducting a client-centered intake experience
  • Communicating with clients, families and others in a caring, empathetic, courteous, and respectful manner
  • Receiving and responding to incoming calls from referral sources: exchanging information to identify clients’ needs and determining our ability to meet them
  • Entering and updating prospective client status information as needed in our data systems
  • Scheduling initial counseling sessions when appropriate and providing resource information options as needed
  • Recording the outcome of calls, making follow-up calls as necessary, and identifying alternative community service sources when Intake solutions are not available
  • Fostering teamwork and contributing to Insight’s client service goals
  • Ensuring client safety, dignity and privacy at all times, including HIPAA’s client confidentiality rules

Qualifications:  This role requires…

  • The willingness to learn Insight’s: mission, services, resources, and processes
  • Critical thinking, service excellence, and interpersonal communication skills to solve problems for our clients, referral sources, and therapists as needed
  • The ability to understand written and verbal instructions and basic computer skills, with attention to detail, thoroughness, and accuracy
  • Any previous intake experience is a great help, but not necessary to succeed in this role

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.


Please contact Abbie Culbertson, Director of Marketing & Communications, at 615.383.2115 x110 or

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